Up until now Clockhouse Vets has always provided our own emergency out of hours service. It has  become necessary for us to close the Stroud practice’s overnight service. 

This decision has not been taken lightly, but we are committed to continuing to offer gold standard care for our patients and to offer the best veterinary care day provision in the area. 

We will be passing the overnight on-call service to our partners, Chelvets in Cheltenham.  This service has specially trained vets and nurses in emergency and critical care and is on-site all night.

Chelvets will look after the out-of-hours service Monday to Friday 8pm and 8am, Saturday 3pm to Sunday 10 am and Sunday 1pm to Monday 8am.  This change will come into force on 4^th September 2023.

Chelvets are based at The Dragon Vet Centre and their contact details and location is available here: www.dragonvet.co.uk/contact-us/emergencies-out-of-hours.

Change of opening hours

Due to this change, we will be extending our opening times on weekdays and adding Sunday and Bank Holiday consulting times in order to allow easy access to veterinary care across as many days of the week as possible

These changes will take effect from 4^th September 2023.

Our new opening hours will be:

• Monday to Friday 8am to 8pm
• Saturday 8:30am to 3pm
• Sunday and Bank Holidays 10am to 1pm

Third-party providers will have access to your data to ensure we continue to provide veterinary care. To understand more about how we process your data please see our privacy notice on our website. You can rest assured there will be no disruption to your pet’s care.

Clockhouse Vets continue to be a dedicated team who pride ourselves on the service and care that we offer our patients and their owners.  We appreciate your continued support and understanding during this time of change and look forward to seeing you and your pet in practice very soon.

Kind regards,

All the team at ClockhouseVets

www.clockhousevets.co.uk

You are receiving this communication as a registered client of Clockhouse Vets.

In line with the Royal College of Veterinary Surgeons (RCVS) code of conduct, we are required to inform you of a change to our service provision.